Returns

Thank you for shopping with Michele Stone Collection. We strive to ensure your satisfaction with every purchase. If you are not satisfied with your artwork purchase, we offer a straightforward return policy outlined below:

Artwork:

1. Return Period: You have 30 days from the date of delivery to initiate a return.

2. Return Eligibility: Items must be in their original condition, undamaged. Personalized or custom-made items are not eligible for return unless they arrived damaged or defective.

3. Return Process: Contact us at michele@michelestonecollection.com to initiate the return process and receive a return authorization. Pack the item securely in its original packaging, if possible. Include the original packing slip or a copy of the order confirmation email inside the package.

4. Return Shipping: The buyer is responsible for return shipping costs unless the item is being returned due to damage or defect. We recommend using a trackable shipping method for return shipments.

5. Refund Process: Once we receive the returned item and verify its condition, we will process the refund to the original form of payment.

Please allow 7 business days for the refund to appear in your account, depending on your payment method.

6. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Wallpaper:

1. We do not accept returns on samples of wallpaper or wallpaper. They are made to order. These sales are final.

 

By making a purchase from Michele Stone Collection, you agree to abide by this return policy. If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!